21 Feb 2015

Full-Time Customer Services Representative

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Job Description

Pinnacle Sports operates a worldwide online gaming website which was founded in 1998. Since its establishment, Pinnacle Sports has become one of the world’s largest, licensed, online gaming companies. Our company has clients in more than 100 countries and is expanding, which is why we are currently looking for our office in Curacao for a:

Customer Services Representative (supported languages)

Supported languages are:
Top of the list Japanese, Korean, Chinese, and Russian.
Followed by Czech, Italian and German.

About the role:

To handle customer communication on behalf of Pinnacle Sports, researching and resolving customer issues, using available tools and inter-departmental support. Problem solving, processing customer transactions within the customer’s account and accessing the payment provider accounts to investigate and resolve customer financial issues.

Main Duties & Responsibilities:

• Answer and support customer facing communication in required languages, and translate emails, website information and any other matter as requested.
• Research solutions to customer issues
• Interact with various departments to resolve customer issues
• Use available tools and information resources to resolve problems
• Use a comprehensive knowledge of the Pinnacle Sports website to investigate and resolve issues
• Administrate customer transactions
• Review and Process deposit / withdrawal transactions in accordance with established standards and procedures.
• Escalates unresolved problems in accordance with establish policy procedures and protocols.
• Administer client account management including updating notes in accounts
• Research transaction discrepancies and take appropriate action
• Monitoring of customer activity, including assisting in the identification of fraudulent activity or abuse
• Amending / adjusting transactions in customer accounts when necessary or instructed
• Maintain professionalism and adhere to company standards during all interactions.
• Assistance with special Customer Services projects
• Other tasks and duties as assigned.

Skills & Qualifications:

• Ability to think critically and draw from experience to make decisions
• Computer literacy
• Care in dealing with sensitive information
• Ability to understand both written and oral instructions in English
• The ability to organize and manage multiple priorities
• Ability to independently solve problems
• Strong customer orientation
• Excellent interpersonal and communication skills
• Performance driven and a strong team player
• Fluent and advanced skills both oral and in specialized languages would be an asset
• High school diploma required

Knowledge & Experience:

• Minimum of 3 years in a position with relevant experience would be an asset
• Knowledge of Sportsbook industry would be an asset
• Basic office skills including knowledge of Microsoft Word and Excel
• Supported language is a MUST

How to Apply

If you are interested and available at short notice please e-mail an application letter to [email protected] and attach a detailed resume in English before Monday March 2nd, 2015.

Job Categories: Customer Service. Job Types: Full-Time.